Mapping the Customer Journey for Better Collaboration

In this blog post, we discuss the importance of customer journey mapping for product managers and UX designers. By collaborating on this process, teams can identify pain points, align product features, foster communication, and streamline decision-making. The post offers a step-by-step guide to creating a customer journey map and integrating it into the team's workflow. Additionally, it emphasizes the significance of measuring success, iterating on the customer journey, and using data to drive continuous improvement.